PLEASE ALLOW AN EXTRA 1-5 DAYS FOR SHIPPING DURING SALE PERIODS
HOW MUCH DO YOU CHARGE FOR DELIVERY?
UK delivery - DPD - The cost is £5.99 for 1/3 day delivery service in the UK.
We use DHL and Royal Mail for EU and Worldwide deliveries. Prices may vary depending on your chosen country.
CAN I PICK UP MY ITEM FROM YOUR STORE?
We offer a FREE store collection service at our Manifesto Clothing stores in Dundee, Kirkcaldy and Perth. Just select the 'Collect from store' option at delivery options at checkout, choosing which store you wish to pick up from. Please wait until we send you out an email confirming your item is ready for collection. Print off your order confirmation or order number & bring it with you. If you decide at a later point to have the item shipped, we will take the payment for shipping via telephone. Please allow up to 3 working days for your order to arrive at your chosen store to be collected.
Please note that orders being collected from Kirkcaldy and Perth may take a few days to get there before being ready for collection.
DO YOU DELIVER TO THE EU?
Yes, we now offer a DHL Express or DHL 3/4 day delivery service to countries in the EU.
DO YOU DELIVER INTERNATIONALLY?
Yes, we can deliver to any country worldwide. We use DHL as our Worlwide Courier service.
HOW LONG WILL MY ITEM TAKE TO COME?
If your order is made before 1pm ,Monday to Thursday we will endeavour to get it sent out for next day (if the item/s are in our warehouse). Orders placed Friday and weekends will be shipped Monday the following week.
Any Sale items may take longer if they are in another store. EU and worldwide delivery times will vary depending on the country we are shipping too. We use DHL & UPS for international deliveries.
For items ordered from the Sale Outlet, please allow 2-3 working days for delivery.
HOW WILL I KNOW WHEN MY ORDER IS ON ITS WAY?
We will drop you an email to confirm your goods have been dispatched. This will also contain a tracking number and link. Your order status will show ‘order shipped’ once it has been sent.
CAN I CHANGE MY ADDRESS?
For orders placed online, we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. If the order has already left our office, then the delivery address cannot be changed. In this instance we will need to wait for the parcel to be returned then postage would be payable for it to be sent out again.
WHAT IF I’M NOT HOME WHEN MY ORDER IS DELIVERED?
UPS & DPD both provide the following service if you are not in
- Collect from depot , you can choose to collect your parcel at a time convenient to you.
- Leave in a safe place, arrange to redeliver to a place that you nominate.
- Change delivery details, choose an alternative day or address within your postcode sector for your delivery.
Please note your parcel will be returned to the sender if an alternative delivery method is not selected.
IF SOMEONE ELSE IS HOME CAN THEY SIGN FOR MY ORDER?
Yes. We accept no responsibility if the signature received at the delivery address is not the recipient and will deem the order correctly delivered.
DO I NEED TO PAY CUSTOMS & IMPORT CHARGES?
Some international orders require custom or import charges. These charges are out of our control and must be honoured by the recipient.
WHERE IS MY PARCEL?
For UK orders please allow 3 working days before contacting us. For European orders allow 7. Some international shipments can take longer than expected due to customs and import. If you have not received your order after 10 working days from dispatch, please email email@example.com
WHAT HAPPENS IF IT IS LOST?
From time to time thing get lost in transportation. If this does happen to your parcel, don’t worry all deliveries are fully insured and we will be happy to sort this out on your behalf if this should occur. We will send a replacement or give a full refund once the required time stated in the terms by the shipping company has passed.
DO YOU DELIVER TO PO BOX ADDRESSES?
Sorry but we do not deliver to PO BOX addresses for security reasons.
I PLACED MY ORDER OVER THE WEEKEND, WHEN WILL IT BE DELIVERED.
All orders made over the weekend will be processed Monday.
Please use your original order number for your return. if you could write the number on the parcel and return the goods unworn and still with the original tags.
We offer a no hassle 14 day return policy on full priced items.
Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from the date of receiving the goods.
We try and process returns within 24 hours, as long as a returns number has been generated.
All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase.
Unfortunately we can't extend this offer to sale or clearance items — We can only offer a 7 day period of return.
Sadly we do not accept exchanges. We advise purchasing another item whilst we process the refund.
78 Commercial Street
Please mark returned packages ‘Returned Items/department’ and declare the goods as returns to the couriers/postal service. We will incur import charges and taxes if this is not written on the package and customs form. Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a nonrefundable charge.
WILL I HAVE TO COVER THE RETURNS COST?
Returns cost will be at the buyers expense, and is not refundable.
WHAT IF THE ITEM IS FAULTY?
If the item is faulty please contact us on firstname.lastname@example.org or call 01382 220822 and we will take the procedure from there.
CAN I RETURN MY ITEM TO THE STORE?
Sadly we cannot offer this service.
ONLINE ORDERS if you have any queries regarding orders or the website please contact us at:
- Returns email@example.com
- Sales firstname.lastname@example.org
- General Information email@example.com
- Telephone 01382 220822
Monday Friday 9:30 17:00
Manifesto Shop If you have a shop specific enquiry please contact the shop(s) directly on
- 01382 201527 Dundee
- 01592 204469 Kirkcaldy
- 01738 451939 Perth
- Monday to Saturday 10:00 17:30
(Please do not contact the the store for any website queries)